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What is website accessibility, and why does it matter?

Short answer

Website accessibility means people with disabilities can use your site, including people who are blind, deaf, have low vision or cannot use a mouse. It covers things like alt text, readable contrast, keyboard use, captions and clear forms. The CDC says more than 1 in 4 U.S. adults has a disability, so it affects many customers.

In this answer
  1. 01Who accessibility helps
  2. 02The basics every site needs
  3. 03Overlays do not fix it
  4. 04How to check your site

Who accessibility helps

The W3C's introduction to accessibility covers people with visual, hearing, physical, speech, cognitive and neurological disabilities. It also helps people with temporary injuries, older visitors and anyone using a phone in bright sun or a noisy room. Accessible sites tend to work better for everyone.

The basics every site needs

AreaWhat it means
Text alternativesAlt text on images, captions on videos
ContrastText readable against its background
Keyboard useEvery link, menu and form works without a mouse
Clear formsVisible labels and helpful error messages
StructureReal headings, lists and link text that make sense
ZoomPages that still work at 200% text size

These come from WCAG, the W3C standard. Its current version, WCAG 2.2, became a W3C Recommendation in October 2023.

Overlays do not fix it

Accessibility widgets and overlays promise compliance with one line of code. They cannot fix missing labels, poor structure or inaccessible forms in the underlying site. Accessibility comes from how you design and build the site.

Good example. A credit union tests its site with a keyboard and a screen reader before launch. It fixes unlabeled form fields and a menu that trapped keyboard focus.

Bad example. A dental office installs an accessibility overlay and stops there. Nobody can finish its booking form without a mouse.

How to check your site

  • Tab through a page and watch where focus goes.
  • Run an automated checker like WAVE or Lighthouse.
  • Zoom text to 200% and look for broken layouts.
  • Try your main form with a screen reader.

Automated tools catch only part of the problems, so manual checks matter. Read what ADA and WCAG compliance means. Our web design team builds to WCAG from the first template.

Keep reading

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