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What should a business provide for social media content?

Short answer

Provide access to your accounts as a partner, your logo and brand colors, current offers, service details and answers to common questions. Most valuable of all are real photos and short videos of your team and work, sent each week. Name one person who approves posts quickly and answers questions the same day.

In this answer
  1. 01The checklist
  2. 02Photos and video that work
  3. 03Permissions to collect
  4. 04Keep ownership

The checklist

ItemWhy it matters
Partner accessLets the team post without sharing passwords
Brand assetsLogo, colors and fonts keep posts consistent
Offers and pricesPromotions need exact terms and dates
Service detailsAccurate posts need real facts
Real photos and videoPeople trust real work over stock images
An approverQuick approvals keep posts on schedule

Photos and video that work

  • Short clips of jobs in progress, filmed vertically
  • Before and after shots from the same angle
  • Team members at work, with their permission
  • Customer moments, with written permission
  • Quick answers to common questions, filmed on a phone

You do not need studio quality. A steady phone clip in good light usually beats a polished stock video.

Permissions to collect

Ask for written permission before you post customers or their homes. If a customer receives something in return for a testimonial, disclose it, as the FTC endorsement guides require. Health businesses need written patient authorization before sharing any patient story or photo.

Keep ownership

Add your agency as a partner in Meta Business Suite instead of sharing logins. Your business keeps ownership of every page, ad account and asset.

Good example. A roofing crew sends five job clips every Friday. The agency edits them, and posts go out all week.

Bad example. A roofing company sends nothing and asks the agency to "find something." Posts end up generic and slow.

Read who should create your content. Our social media marketing sends a simple weekly content request.

Keep reading

Related answers

All Social media questions →

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