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How do you choose the right social media platforms?

Short answer

Choose platforms where your customers already spend time and where your work shows well. Ask customers which apps they use, check where competitors get real engagement and match the format to your strengths. Most local businesses do best starting with one or two platforms, often Facebook and Instagram, before adding more.

In this answer
  1. 01Questions that decide it
  2. 02Platform fit at a glance
  3. 03Start small
  4. 04Claim the rest anyway

Questions that decide it

  1. Audience. Where do your best customers scroll, by age and type?
  2. Format. Does your work look good in photos and short video?
  3. Capacity. How much content can you make each week?
  4. Goal. Do you need local reach, B2B leads or recruiting?

Platform fit at a glance

PlatformBest fit
FacebookLocal services, events, older adults, community groups
InstagramVisual services, younger adults, before-and-after work
YouTubeHow-to videos, longer explanations, search for answers
TikTokShort video, younger audiences, personality-led brands
LinkedInB2B services, hiring, professional credibility

Pew Research found 84% of US adults use YouTube, 71% use Facebook and 50% use Instagram. Among adults aged 18 to 29, 80% use Instagram.

Start small

One platform done well beats four done poorly. Start with the one your customers use most. Add a second once you can post and reply on the first without falling behind.

Claim the rest anyway

Reserve your business name on other major platforms, even if you will not post there yet. Add a short bio and a link to your main profile or website.

Good example. A family dentist focuses on Facebook and Instagram, where its patients are. It claims TikTok and YouTube but posts only when it has a strong video.

Bad example. A family dentist opens six accounts in one week. Three months later, four look abandoned.

Read how the platforms differ. Our social media marketing picks platforms with you.

Keep reading

Related answers

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