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How do colors and typography affect readability and trust?

Short answer

Colors and type decide whether people can read your site easily, and readable sites feel more trustworthy. Strong contrast, a clear font at a comfortable size, generous line spacing and lines that are not too long make reading easy. Stanford's research found people judge credibility partly by visual design, so poor type costs trust.

In this answer
  1. 01Readability settings that work
  2. 02How type and color build trust
  3. 03Common readability problems

Readability settings that work

SettingGuidelineWhy
Text contrastAt least 4.5 to 1, or 3 to 1 for large textThe WCAG minimum for readable text
Body sizeAbout 16 to 18 pixels on phonesReadable without zooming
Line spacingAt least 1.5 times the font sizeEyes find the next line easily
Line lengthUp to about 80 charactersLong lines tire readers
AlignmentLeft-aligned body textEven spacing between words

The spacing and line length figures come from WCAG's guidance on visual presentation. They are an advanced level, but they make any page easier to read.

How type and color build trust

Stanford's Web Credibility Project found that people quickly judge a site by its visual design alone. Cramped text, clashing colors and tiny gray fonts look careless. Calm, consistent type and a disciplined palette look like a business that pays attention.

Color also signals meaning. A consistent action color tells people what they can tap. Red for errors and green for success work as long as text or an icon carries the meaning too.

Common readability problems

  • Light gray text on white backgrounds
  • Text placed over busy photos
  • All-caps paragraphs or long italic passages
  • Centered body text across wide screens
  • Fonts that turn thin and faint on phones

Good example. A financial advisor's site uses dark navy text on white, 18-pixel body text and short paragraphs with clear subheadings.

Bad example. A salon sets its prices in thin gold script over a photo of hair products. Customers cannot read the prices, so they call to ask or leave.

Read how to choose web fonts. Our web design team checks every color pair and type size against WCAG before launch.

Keep reading

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