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How do you improve lead quality from paid ads?

Short answer

Improve lead quality by telling the ad platform which leads became customers, then letting bidding find more of them. Also tighten keywords toward buying searches, state your service area and price range on the page and add one qualifying question to forms. Better leads may cost more each but win more jobs.

In this answer
  1. 01Where lead quality comes from
  2. 02Feed results back to Google
  3. 03Let the page filter
  4. 04Judge by cost per job

Where lead quality comes from

Four levers, from the base up
  1. FormOne question that screens out poor fits
  2. PageService area, price range and what you do not do
  3. TargetingBuying keywords, negatives and tight locations
  4. FeedbackBooked jobs sent back to the ad platform

Feed results back to Google

Google can import which leads turned into customers from your CRM. Offline conversion imports use the click ID saved with each lead. Enhanced conversions for leads add hashed form data to improve matching. Either way, bidding learns from jobs instead of form fills.

Let the page filter

  • Name the areas you serve and the ones you do not.
  • Give a price range or minimum job size.
  • Explain who the service is not for.
  • Show the steps after someone gets in touch.

These lines lower the number of leads a little and raise the share that buy.

Judge by cost per job

A campaign with $40 leads that rarely close loses to one with $90 leads that often close. Track which campaigns and keywords bring booked work, not just forms, and move budget toward them.

Good example. A landscaping company adds a minimum project size to its page and imports signed contracts. Leads drop by a quarter and sales rise.

Bad example. A landscaping company chases the lowest cost per lead. It fills the calendar with free quote visits for tiny jobs.

Read how to handle spam leads. Our PPC management reports booked jobs, not just leads.

Keep reading

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