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How do you track form fills, bookings, purchases, and phone calls from PPC?

Short answer

Track forms with a conversion tag that fires on the thank-you page or a confirmed submit event. Track bookings and purchases the same way, passing the order value for sales. Track calls with call assets, Google forwarding numbers on your site or a call tracking tool. Then test each one before you trust it.

In this answer
  1. 01How to track each action
  2. 02Calls need special care
  3. 03Booking tools and iframes
  4. 04Test every action

How to track each action

ActionHow to track itWhat to watch for
Form fillTag fires on a thank-you page or confirmed submitNot counting failed or spam submits
BookingEvent from the booking tool or its confirmation pageTools that open in a separate site
PurchaseTag on the order page with order valueCounting each order once
Call from adCall assets with call reporting onA minimum call length
Call from siteGoogle forwarding numbers or call trackingOne tracked number per page

Calls need special care

Many local leads call instead of filling a form. Google forwarding numbers replace your number on the site at no cost and show which keywords bring calls. Set a minimum call length so short hang-ups do not count. A separate call tracking tool adds recordings and works across all channels.

Booking tools and iframes

Booking widgets often run on another company's domain. Your tag may not see the confirmation. Check whether the tool offers a Google Ads or Google Analytics integration, or send customers to a confirmation page on your own site.

Test every action

Testing before launch
  1. SubmitSend a real test form or booking.
  2. CallPlace a call longer than the minimum.
  3. CheckConfirm each shows in Google Ads.
  4. RecheckRepeat after every site change.

Good example. A spa tracks bookings through its booking tool integration and calls through forwarding numbers. Each shows in reports.

Bad example. A spa tracks only form fills. Most clients book by phone, so the best campaigns look like failures.

Our PPC management sets up and tests every conversion before launch.

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