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Rathly

How do you optimize a social media profile to bring in customers?

Short answer

A profile brings in customers when a visitor understands what you do, where and why to choose you within a few seconds. Write a clear bio with your service and area, add a contact button, link to booking or a quote and pin your best proof. Keep hours, phone and address current everywhere.

In this answer
  1. 01Profile checklist
  2. 02A bio that works
  3. 03Keep details consistent
  4. 04Track profile results

Profile checklist

ElementWhat it should do
Name and photoMatch your business name and logo
BioSay what you do, where and for whom
Contact buttonsCall, email, directions or booking
LinkGo to booking, a quote or a key page
Pinned postsShow reviews, results and top offers
HighlightsAnswer FAQs, show services and pricing

A bio that works

Two bios for the same business
Weak
  • Passionate about excellence
  • Your trusted partner
  • Dreams into reality
  • No place, no action
Strong
  • Kitchen and bath remodels
  • Serving Orlando since 2012
  • Licensed and insured
  • Free estimate, tap below

Keep details consistent

Use the same business name, phone, address and website on every profile, your website and your Google profile. Your website's organization markup can name these profiles as sameAs links. That helps Google connect them to your business.

Track profile results

  • Tag profile links with UTM parameters.
  • Watch profile visits, link taps and contact taps in insights.
  • Count messages that start from the profile.
  • Ask new customers which profile they saw.

Good example. A remodeler's bio names its service, city and license, with a quote link and pinned project videos. Profile taps turn into quote requests.

Bad example. A remodeler's bio says "Making dreams come true," with no city, link or contact button.

Read how links work on Instagram and TikTok. Our social media marketing sets up profiles in the first week.

Keep reading

Related answers

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